The complete digital guest platform includes guest onboarding, check-in, contextual offers, cashless payment, mobile key, service requests, and guest feedback driven by recent guest experiences.4.4.2023 Sunseeker Resort Charlotte Harbor, set to open in October 2023, has partnered with LasoExperience, a leading hospitality technology provider, to build a guest experience platform that spans … [Read more...]
Old Edwards Inn and Spa Selects Infor to Streamline Hotel Operations Across Its Three Properties
Implemented across all three of Old Edwards Hospitality Group’s properties, Infor’s cloud-based hospitality-specific applications will deliver faster turnover, higher profit margins and a more tailored guest experience.3.29.2023 Old Edwards Inn and Spa, a European-style resort nestled in North Carolina’s Blue Ridge Mountains, has selected Infor to simplify its hotel management and revenue … [Read more...]
IRIS Unveils F&B Solutions to Enhance the Guest Experience, Drive Operational Effectiveness and Boost Hotel Revenues
The new Split Bill functionality makes light work of settling group bills. Now guests will have the opportunity to split a bill across multiple devices and pay individually.3.28.2023 IRIS, a global leader in digital ordering for the hospitality industry, has launch a number of new features to supercharge hotel’s ordering and payment capabilities and deliver a more personalised user … [Read more...]
Reeco Raises $10 Million Seed Funding for Its AI-Powered Marketplace Connecting Hotel Buyers and Suppliers
Reeco can divide an order between as many as four suppliers to ensure full availability of products at the lowest prices while reportedly cutting time spent on placing and receiving orders by 80% and resulting in savings of 19% on average per order.By HTN Staff - 3.28.2023 Miami-based startup Reeco has raised $10 million in seed funding for its first-of-its-kind marketplace that connects … [Read more...]
The Little Nell Deploys INTELITY’s Platform via Smart-Room Tablets to Enhance the Hotel Guest Experience
Each of the rooms and suites now features INTELITY’s robust guest experience platform delivered on a Bluetooth-enabled smart-room tablet that acts as a digital compendium to provide guests with detailed information regarding all aspects of the property, including, services, amenities, menus for on-site restaurants, a list of events, and more.3.27.2023 The Little Nell in Aspen, Colorado, has … [Read more...]
DailyPay Unveils New Function that Allows Hospitality Employees to Digitally Access and Transfer Their Tips
When tipped employees set their direct deposit to the Friday Card, they can access their tips, instantly transfer them to the Friday Card for no fee, and spend them using a Visa® general purpose reloadable (GPR) prepaid card with no minimum balance requirement, no monthly fees, no maintenance fees, and access to 55,000+ in-network ATMs through the Allpoint® Network.3.22.2023 DailyPay, which … [Read more...]
WooHo Joins Forces with Bondai to Offer Hotel Guests Personalized Tours and Experiences via Its In-Room AI Assistants
With WooHoo® technologies integrated with Bondai, hotel guests can now directly order tours and experience packages along with food & beverages, toiletries, etc. among other interactions through a simple voice or touch command.3.21.2023 WooHoo, the leading provider of In-Room AI-Assistants for Hospitality, is collaborating with Bondai to offer personalized tours and experience on the … [Read more...]
Cendyn Augments Its CRM Solution with New Analytics Reporting Feature to Help Hoteliers Make Better Decisions
With the addition of CRM Analytics, eInsight CRM has simplified the process of transforming hotel organizations’ marketing data into actionable insights to help drive revenue, engagement, and direct channel share.3.21.2023 Cendyn, a catalyst for digital transformation in the hospitality industry, has launched CRM Analytics, a new reporting feature for Cendyn’s eInsight CRM. This innovative … [Read more...]
Operto Secures $25 Million to Fuel Expansion of Its Property Automation Solutions in the Short-Term Rental and Hotel Markets
Operto’s automated, customizable platform enables hotels, property managers, and others to remotely provide access as well as monitor and control a wide range of devices and systems.By HTN Staff - 3.20.2023 Operto Guest Technologies, a leading provider of automated solutions for the global hospitality industry, has secured $25 million in a Series-B financing round. The financing was led by … [Read more...]
How Hoteliers Can Use Technology to Improve Guest Communications and Reputation Management
A proactive reputation-management strategy seeks to maximize transparency between hoteliers and guests by creating as many avenues as possible to reach operators with their questions, comments, or concerns.By Thomas Zarikian, CEO of EB Hotels - 3.20.2023 As hoteliers we often discuss reputation management as if we are reacting to bad feedback with no other recourse. Our guests arrive on … [Read more...]
Wyndham Hotels & Resorts Stays Competitive with Ongoing Technology Initiatives for Franchisees
Last year the company also launched a mobile tipping solution for its US and Canadian franchisees, enabling guests to tip staff members digitally using their mobile devices.By HTN Staff - 3.17.2023 Wyndham Hotels & Resorts, the world’s largest hotel franchising company, has tapped Groups360 to bring instant online multi-room bookings to Wyndham hotels. Powered by GroupSync, Wyndham hotels … [Read more...]
Blackstone to Acquire Cvent for Over $4 Billion, Signaling High Confidence in Hotel Events Recovery
The use of event management technology solutions has become increasingly popular in the sector as hotels have come to realize their potential to optimize the event booking process, improve customer engagement and create a seamless experience for both event planners and attendees.By HTN Staff - 3.17.2023 Cvent, a leading provider of event technology management solutions, has been acquired by an … [Read more...]
Marriott International Joins Forces with Honeywell to Test and Deploy Personalized Guestroom Control Offerings
Honeywell will work with the Marriott Design Lab to explore how a guest’s interactions with technology can affect mood and energy, anticipate a guest’s desires to offer them a proactive solution, and create a guestroom experience that is more accessible, inclusive and delightful.3.17.2023 Marriott International has tapped Honeywell to help improve in-room comfort and control for guests who stay … [Read more...]
Maximizing Hotel Revenue: The Role of TRevPAR and Branded Guest Apps
While there are deep intersections between the need for TRevPAR and the expectation to deliver a branded app, those of these are not possible without great underlying systems that have push all the data into the right place for your teams to find and use.By Larry and Adam Mogelonsky - 3.16.2023 With the post-pandemic normalization in full swing, we are seeing a lot of trends take hold of the … [Read more...]
OTA Insight Strengthens Its Leadership Team After Receiving Top Honors for Its Hotel Data Technology Solutions
On the heels of taking top honors in the prestigious 2023 Hotel Tech Report Awards for the third consecutive year, the company has announced the appointment of Vivek Bhogaraju as its new Chief Operating Officer.3.16.2023 OTA Insight, the global leader in cloud-based hospitality business intelligence, recently took top honors in the prestigious 2023 Hotel Tech Report Awards for the third … [Read more...]
Spotlight Interview: Dave Dempsey, Founder and CEO of Hyer
3.14.2023 As every industry insider knows, the hoteliers are currently experiencing severe staffing shortages, with recent research suggesting that upwards of 90 percent of hotels are having difficulties in finding qualified staff. To help address this issue, many hoteliers are offering a host of incentives to attract potential hires, including increasing wages and offering greater flexibility … [Read more...]
PriceLabs Launches Dynamic Pricing and Pacing Reports to Help Hoteliers Optimize Rates and Maximize Revenue
PriceLabs' new pacing reports are an essential tool for any hotelier looking to stay ahead of the competition in 2023.3.8.2023 PriceLabs, a leading provider of innovative and easy-to-use dynamic pricing and revenue management solutions for the accommodation industry, has launched its new pacing reports, a valuable tool designed specifically for hoteliers, hostel managers, and aparthotel … [Read more...]
Ruby Hotels Deploys Shiji’s Property Management System to Improve Operations and the Guest Experience
After a pilot period, Ruby Hotels has implemented Shiji’s next generation property management system, Shiji Enterprise Platform, for all its hotels across the group.3.7.2023 Ruby Hotels has successfully implemented Shiji Enterprise Platform (PMS) from Shiji, the global hospitality technology innovator, across all properties. The collaboration aims to enhance the guest experience and improve … [Read more...]
Duetto Unveils New Solution that Enables Hotel Revenue Teams to Optimize Rates in Real-Time
Duetto Advance is a premium addition to Duetto GameChanger – the world’s #1 RMS. GameChanger helps hotels maximize booking revenues and profits.3.7.2023 Duetto, the hospitality industry’s #1 Revenue Management Software (RMS), unveiled its premium revenue optimization product, Duetto Advance. With event demand intelligence now ingested from PredictHQ, the introduction of Advance once again makes … [Read more...]
New Solution from OTA Insight Offers a Comprehensive View of Competitive Short-Term Rental and Hotel Pricing
The new short-term rental data will be available as an upgrade to the core Rate Insight product.3.7.2023 OTA Insight, the global leader in cloud-based hospitality business intelligence, has launched Rate Insight+, a first-of-its-kind solution that gives hoteliers a complete view of their competitive landscape by combining hotel and short-term rental data in a single platform. The new short-term … [Read more...]