You must be able to evaluate how well your business is performing, and identify any problems holding you back. To accomplish this, you need a solution that links up the disparate systems in your hotel so you can see both your historical and real-time data in a highly functional way.Jason Luo, Chief Revenue Officer of Actabl - 5.8.2023 I love to play tennis. Now, I’m not claiming any sort of … [Read more...]
Gervasi Vineyard Resort & Spa Deploys Oracle Cloud for Streamlined Operations
Using Oracle Hospitality OPERA Cloud Property Management System (PMS) and MICROS Simphony Cloud Point-of-Sale (POS), Gervasi has consolidated its operations on a single cloud platform.5.4.2023 Gervasi Vineyard Resort & Spa, a luxury destination in Canton, Ohio is expanding its business with Oracle Cloud. Using Oracle Hospitality OPERA Cloud Property Management … [Read more...]
Carlton City Hotel Singapore Taps Cendyn to Consolidate Data and Streamline Guest Communication Capabilities
With the ability to maximize personalization efforts through their email marketing channel and ensure consistency across their brand, eInsight CRM provides the hotel with a central source of truth for each guest’s interests, previous spending, and behaviors.5.3.2023 Carlton City Hotel Singapore has selected Cendyn’s eInsight CRM to help them consolidate their data, streamline their guest … [Read more...]
IRIS Partners with MYM to Expand Market Presence of Its Digital Ordering and Hotel Guest Experience Platforms in China
IRIS currently serves several Mandarin Oriental, Four Seasons and Marriott properties, among others, within China. A key part of IRIS’s plan is to enhance its local service offering and the capabilities of its solution for both current and new clients across China.5.2.2023 IRIS, the leading provider of digital F&B and guest experience platforms, is set to increase its market share across … [Read more...]
Sparkling Hill Resort Dazzles Guests Via Maestro PMS and PurpleCloud Technologies Integration
Maestro PMS and PurpleCloud teamed up to connect the two solutions with the goal of easing communication between the front desk and housekeeping to boost guest satisfaction and add more transparency to the room-turn process.5.2.2023 It’s difficult to imagine that anything could be more amazing than 3.5 million Swarovski crystals adorning the walls, ceilings, fireplaces and light fixtures at … [Read more...]
Hilton Seeks to Enhance Guest Services and Reduce Wait Times with Latest Technology Implementation
The new technology platform incorporates a suite of integrated software solutions to streamline operations, address guest and team member needs, and identify cost efficiencies within one standard platform that can be scaled worldwide. (Image: Hilton)By HTN staff - 4.27.2023 A recent Hilton report titled “The 2023 Traveler: Emerging Trends that are Innovating the Travel Experience” highlights … [Read more...]
Choice Hotels to Offer Online Instant Booking for Group Guest Rooms Via GroupSync Marketplace from Groups360
GroupSync’s direct integration with Choice Hotels will offer real-time best available group rates and inventory to thousands of Choice properties.4.26.2023 Choice Hotels International is set to roll out GroupSync Instant Booking from hotel technology solution provider Groups360 across Choice’s global portfolio in 2023. Groups360 Soon meeting and event organizers can shop and book online group … [Read more...]
Thynk Secures $13 Million to Accelerate Expansion of Its Hotel CRM Platform
Thynk's technology is built on top of Salesforce's stack and acts as a turnkey information system for hotel groups.By HTN Staff - 4.25.2023 Thynk, a global provider of advanced technology solutions for data-driven hotel sales and operations management, has announced details on its latest successful round of investment, resulting in $13 million received in Series A funding. Led by Singular, the … [Read more...]
How Hoteliers Can Optimize Guest Experiences By Listening To, Analyzing, and Acting Upon Guest Feedback
Hotels have the opportunity to listen in and gain a wealth of insights from the tons of customer signals — or data points — that travelers generate throughout the omnichannel guest journey.By Lorena Kurtjian Hernandez, Senior Director, Solutions Principal for Travel, Hospitality & Restaurants at Medallia - 4.24.2023 As travel is continuing to experience a comeback after the onset of … [Read more...]
Coast Hotels Deploys Online Reputation Management Solution from Shiji Across 24 Properties in North America
Coast Hotels plans to expand the use of Shiji ReviewPro solution across several additional properties by the end of 2023.4.19.2023 Shiji Group, a leading hospitality technology partner, announced today that it has installed its online reputation management platform Shiji ReviewPro across 16 Coast Hotels properties and 8 restaurants in North America. Coast Hotels is a leading Canadian hotel … [Read more...]
Mews Adds Hotello to its Growing List of Hotel Technology Acquisitions
The acquisition will strengthen Mews's growth strategy in North America, particularly in the Canadian market.By HTN Staff - 4.18.2023 Mews, a hospitality technology and cloud-based property management system (PMS) provider, has acquired Hotello, a Montreal-headquartered cloud PMS solution for hotel properties. The acquisition will strengthen Mews’s growth strategy in North America, particularly … [Read more...]
How Technology is Being Used To Solve the Hotel Staffing Crisis
Hoteliers are facing some of the toughest labor market conditions that they’ve ever faced. To overcome this staffing crisis, hoteliers need to explore all possible solutions to attract and retain qualified workers.By Harman Singh Narula, Principal and Co-Founder of Canary Technologies - 4.17.2023 The hotel industry is currently facing a historic staffing crisis stemming from a variety of … [Read more...]
Radisson Hotel Group Leads the Way in Immersive Digital Experiences for Hotel Bookings
The immersive digital experience includes 3D virtual venue tours that allow customers to interact with surrounding objects, explore the hotel spaces, and book their rooms seamlessly through a simple booking process.By HTN Staff - 4.14.2023 Radisson Hotel Group is embracing immersive digital experiences that enable customers to explore and book their properties virtually. The immersive digital … [Read more...]
Quore Builds More Flexibility into Hotel Preventative Maintenance Capabilities as it Reaches 6,000 Customers
Platform update allows hotels to more easily adhere to brand standards, protect assets, and improve guest satisfaction.4.13.2023 Quore, the leading provider of workflow management and productivity tools for hotels, has released the latest enhancement to its Preventative Maintenance (PM) capabilities, adding new options and flexibility to scheduling features. Hotels can now … [Read more...]
Holograms and the Future of Hospitality: How Holoconnects is Leading the Charge
Holobox allows users to 'beam in' from anywhere in the world and can be used as an addition to a self-check-in or as extra support during high-traffic times when traditional hotel teams would otherwise be stretched thin across guest touchpoints.By Alan Young, Hospitality Industry Advisor, College Professor, and Co-Founder of Puzzle Partner - 4.11.2023 Holograms were once nothing more than a … [Read more...]
Shiji Expands API Integration with D-EDGE Into Its Property Management Solution to Help Hotel Groups Optimize Operations
Shiji is also expanding its network of connectivity partners integrated with Shiji Enterprise Platform, its next generation PMS for multi-property groups and chains.4.9.2023 Shiji, the global hospitality technology innovator, enhanced connectivity between D-EDGE’s global hotel distribution solutions to their Shiji Enterprise Platform, the company’s next generation cloud-based PMS built for hotel … [Read more...]
The Tech-Enabled Profit Center Your Hotel Is Probably Missing: Water
Deploying advanced water filtration systems within the guestrooms can become a visible and marketable room feature so that you can lure in the growing wellness-minded crowd or possibly command a higher nightly rate. (Shown here: Elkay EZH2O Liv Pro in-wall water dispenser)By Larry and Adam Mogelonsky - 4.8.2023 “Will that be still or sparkling?” as a question asked by servers is about to get far … [Read more...]
Maestro PMS and Tripleseat Form Integration Partnership to Streamline Group Bookings and Events
The joint solution not only ensures that no event details or revenues slip through the cracks, but it greatly improves the event experience for planners and attendees alike.4.4.2023 The meetings and events industry is experiencing an unprecedented recovery, and all signs point to a busy 2023, according to the American Express 2023 Global Meetings and Events Forecast. To ensure frictionless … [Read more...]
Westlake Village Inn Expands Its Partnership with INTELITY to Further Enhance the Guest Experience
Powered by the INTELITY platform, the new smart-room tablets will continue to allow guests to explore the property’s many offerings.4.4.2023 INTELITY, provider of hospitality’s leading guest experience and staff management platform, and the Westlake Village Inn are continuing their strong partnership with the iconic Southern California property’s investment in new smart-room tablets featuring … [Read more...]
Oaky Launches Front Desk Upsell Automation Solution for Hotels to Boost Revenue Strategies
Front Desk Upsell automation functions as a recommendation engine and delivers prompts on what to upsell during check-in to your front desk agents in real time.4.4.2023 Oaky, a hyper-personalised hotel upselling software solution, has released its new Front Desk Upsell automation solution. This new functionality is designed to transform front desk agents into upselling superstars, boosting … [Read more...]